Last updated: May 2026
Our Neighborhood Handyman LLC ("ONH," "we," "us") respects your privacy. This policy explains how we collect, use, disclose, and safeguard information when you use our website, client portal, SMS or email communications, or otherwise interact with us for services.
Depending on how you engage with us, we may collect:
If you opt in or provide a mobile number for service-related texting, ONH may send SMS messages such as appointment confirmations, technician dispatch notifications, invoice / payment links, and review requests. Message frequency varies based on your interactions with us.
You may opt out of SMS from ONH by replying STOP. Reply HELP for assistance. Message and data rates may apply according to your carrier. Depending on applicable law and the nature of the message, certain transactional notices related to an active job may continue unless you contact our office directly.
Card and certain other electronic payments are processed by Stripe, a third-party payments provider. Stripe's collection and use of payment information is governed by Stripe's policies. We do not store your full card number on ONH-owned systems; we may receive confirmation of payment, amounts, and identifiers needed to match a charge to your job.
We use cookies and similar technologies for site functionality, preferences, and measurement. Our site may incorporate Google Analytics and the Meta Pixel (or similar Meta technologies) to understand traffic, ad performance, and conversions. You can control cookies through your browser settings; some features may not work if cookies are disabled.
We do not sell your personal information. We share information only with service providers who perform services on our behalf, limited to what they need to provide those services. Examples include:
We may also disclose information when required by law, subpoena, or similar process, or to protect rights, safety, and integrity of ONH and our users.
We retain personal information while your account or ongoing relationship is active and as needed thereafter for legitimate business purposes—such as billing, warranty support, dispute resolution, and legal compliance. Retention periods may vary depending on record type and applicable law.
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information. To exercise these rights or ask questions, email us at info@ourneighborhoodhandyman.com. We will respond consistent with applicable law.
Our services and website are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it promptly.
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. Your continued use of our services after posting constitutes your acceptance of the revised policy, except where prohibited by law.
Questions about this Privacy Policy or our privacy practices: