Privacy Policy

Last updated: August 9, 2026

Our Neighborhood Handyman LLC ("ONH," "we," "us") respects your privacy. This policy explains how we collect, use, disclose, and safeguard information when you use our website, client portal, email or push notifications, or otherwise interact with us for services.

Information We Collect

Depending on how you engage with us, we may collect:

• Identity & contact: name, email address, phone number, and service or billing addresses you provide.
• Job & property details: descriptions of requested work, scheduling preferences, notes, and photos you upload or we capture for estimates, dispatch, or documentation.
• Payment-related information: payment confirmation metadata processed by our payments partner (we do not store full payment card numbers on our systems).
• Location data: where you permit it—such as approximate location derived from job addresses or device/browser signals—to route technicians and coordinate service.
• Account & authentication: credentials and profile details when you create or use the client portal or related accounts.
• Technical & usage data: IP address, device/browser type, pages viewed, and similar diagnostics collected via cookies or similar technologies.

How We Use Your Information

• Service delivery: scheduling jobs, dispatching technicians, fulfilling estimates and invoices, and documenting completed work.
• Communications: responding to inquiries; sending transactional updates tied to your requests.
• Payments & billing: collecting deposits or balances, reconciling transactions, and preventing fraud where applicable.
• Scheduling & operations: coordinating appointments, reminders, and internal workflows.
• Legal & safety: complying with law; enforcing agreements; protecting ONH, clients, and the public.

Payment Processing

Card and certain other electronic payments are processed by Stripe, a third-party payments provider. Stripe's collection and use of payment information is governed by Stripe's policies. We do not store your full card number on ONH-owned systems; we may receive confirmation of payment, amounts, and identifiers needed to match a charge to your job.

Cookies and Analytics

We use cookies and similar technologies for site functionality, preferences, and measurement. Our site may incorporate Google Analytics and the Meta Pixel (or similar Meta technologies) to understand traffic, ad performance, and conversions. You can control cookies through your browser settings; some features may not work if cookies are disabled.

Data Sharing

We do not sell your personal information. We share information only with service providers who perform services on our behalf, limited to what they need to provide those services. Examples include:

• Stripe — payment processing.
• Resend — transactional email delivery (where used).
• Firebase / Google Cloud — hosting, authentication, database, storage, and related infrastructure for our apps.

We may also disclose information when required by law, subpoena, or similar process, or to protect rights, safety, and integrity of ONH and our users.

Data Retention

We retain personal information while your account or ongoing relationship is active and as needed thereafter for legitimate business purposes—such as billing, warranty support, dispute resolution, and legal compliance. Retention periods may vary depending on record type and applicable law.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information. To exercise these rights or ask questions, email us at info@ourneighborhoodhandyman.com. We will respond consistent with applicable law.

Children's Privacy

Our services and website are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. Your continued use of our services after posting constitutes your acceptance of the revised policy, except where prohibited by law.

Contact Us

Questions about this Privacy Policy or our privacy practices:

• Our Neighborhood Handyman LLC
• 121 S Broad St, 15th Floor PMB 1008
  Philadelphia, PA 19107
  United States
• Phone: (347) 654-4879
• Email: info@ourneighborhoodhandyman.com